We proudly stand behind the quality brand name products that we
sell. You may return any unopened merchandise in its original condition
within 25* days of receiving your order. We will refund the total sales
amount, less a 20% restocking fee and the original shipping charges.
The merchandise must also be in new condition, packed in its original
manufacturer's box and include all original packaging material,
original manuals and any accessories that came with the item.
Note: A Return Merchandise Authorization
(RMA) is required prior to shipping your package back to us. We will
only refund shipping costs and waive the restocking fee if the return
is a result of our error. You can e-mail us at customerservice@cedhenleyenterprises.com.
Any
claims for damaged items or discrepancies (for example: missing items
in your order) must be submitted to our Customer Service Department
within 3 business days after delivery. You must notify Customer Service
by either e-mail or telephone. We will not be responsible for, nor
issue a refund, if notified after (3) business days.
If
the return is the result of our error, we will arrange to have the item
picked up via UPS and returned to our warehouse. We will issue a
complete refund including the original shipping costs.
Items
that are returned more than 25 days after delivery, are in unsellable
condition, are missing parts, or returned to us without authorization
will be charged an additional restocking fee at our discretion.
If
a package is returned to our warehouse undelivered for any reason by
our shipping carrier, and you do not wish to have the package reshipped
to you, we will refund the total sales amount, less a 20% restocking
fee and the original shipping charges.
* - For
camcorders, digital cameras, computers and portable audio/video
devices, diamond and gemstone fine jewelry there is a 7-day return
policy. All other above conditions apply.
No Exchanges
Due
to our changing inventory, we cannot accept exchanges. If you have an
item that you wish to return for another item, simply return the item
to our warehouse for a refund and then visit our website to purchase
the new item that you want.
How to Return An item
1. Complete the Return Form -
The Return Form needs to be filled out completely and signed before we
process your return. Using this form, tell us why you are returning the
item in as much detail as possible. Upon receipt of this form, we will
issue an RMA# for the return.
2. Packing your return -
Place the item in its original packaging with all documents, manuals,
parts and accessories. Wrap your item carefully in a box with a copy of
your order form and return form. Please clearly write your RMA # on the
outside of your box.
3. Shipping your return -
If the reason for your return is not our fault, the buyer bears all
shipping costs. We recommend that you ship us your returned item only
via UPS or FEDEX to ensure proper tracking of your product.
4. Receipt of your item -
We will send you an e-mail to notify you that your return has been
processed and your account credited. You should expect a refund in the
same form of payment originally used for purchase within 7-14 business
days of our receiving your return.
